Our offering for municipal authorities and public organizations
IT services tailored to the specific needs of the public sector—flexible, transparent, and proven in practice. We offer structured first-level support, clear communication in German, and seamless integration into your existing processes and tools.
1st-Level-Support (GER)
German speaking first level support with B2 level or higher
Multi-channel inquiries
Processing of requests via phone email and ticketing systems
Incident Management
ITIL compliant incident management
Basic support and standard topics
Core topics include user administration password resets software questions and basic support for Office Microsoft 365 SAP and similar systems
Escalation notification
Escalation to your second and third level teams when required
Remote & documented
Remote access and fully documented processes
Tool compatibility
We work directly in your tools such as OTRS ServiceNow or BMC without system breaks or additional effort.
Why CrewHarbor for the public sector
- German speaking employees with no language barriers for end users
- Experience with municipalities and municipal utilities
- Cost efficient models through scalable delivery
- Flexible working time models including early and late shifts if required
- No collective labor agreements ensuring planning security
- Forty hour work week with high availability
Who this model is suitable for?
- City administrations
- District administrations and public associations
- Public utilities such as water energy and waste management
- IT departments in education and social services
- Data centers and municipal IT service providers
Typical first level support requests
Many IT departments waste valuable time every day dealing with routine, recurring inquiries—and that’s exactly where we come in. Whether it’s password resets, Office issues, or basic SAP support, our first-level team reliably handles these tasks so your internal specialists can focus on the truly critical issues.
User requests
such as login issues or forgotten passwords
Office support
SAP support
Remote access
Standard software
Support that reduces workload without compromising quality.
We handle your user inquiries so you can focus on your core tasks.