Our IT Service Management services
Our ITSM team provides reliable support for your day-to-day operations—with structured processes, technical expertise, and communication in German. All tasks are based on ITIL standards and are handled directly within your systems.
User Support
We provide first and second level support via phone email and ticketing systems.
ITIL processes
Tickets are processed and classified according to ITIL standards.
User Management
We handle user administration password resets and software distribution.
Standard cases
We resolve standard incidents and service requests.
Tickettools
Tickets are processed directly in your systems such as OTRS ServiceNow BMC or Jira.
Remote access
Remote access is performed using tools such as TeamViewer AnyDesk or RDP.
Our models
Delivery model one dedicated ITSM support
This model is suitable for organizations with a constant ticket volume and the need for fixed contacts.
Characteristics:
- You work with dedicated employees assigned exclusively to your organization.
- Support is provided in German at B2 level or higher or in English.
- The team is fully integrated into your tools and processes.
- Working hours can be defined according to your needs such as business hours or shift models.
- The model is suitable starting from one full time equivalent.
Benefits:
- High process knowledge and continuity are ensured.
- A personal relationship with your departments is established.
- No repeated onboarding is required for new topics.
Delivery model two shared ITSM team
This model is suitable for smaller organizations or limited budgets such as municipalities small and mid sized companies or service providers.
Characteristics:
- A shared CrewHarbor support team works for multiple customers.
- Tickets are distributed based on SLA and priority.
- Capacity can be adjusted flexibly.
- The team supports standard requests incidents and user helpdesk topics.
Benefits:
- This model is more cost efficient than internal positions.
- It is ideal for smaller support volumes.
- The service can be started quickly without long term resource commitment.
Who this service is suitable for?
Mid sized companies with their own IT department.
Cities and municipalities including school IT administration and citizen services.
IT service providers looking to outsource first level tickets.
Organizations with centralized helpdesk or user support structures.
Your advantages with CrewHarbor
- German speaking support delivered according to ITIL standards.
- Predictable capacity through full time availability.
- Transparent costs and clear service level agreements.
- Fast onboarding and a structured ramp up phase.
- Experience with public sector and mid sized customers.
IT support does not need to be expensive it just needs to be well organized.
Take advantage of professional IT support that integrates seamlessly into your existing infrastructure—quickly, systematically, and tailored to your needs.